National / International News

Do Quora, Jelly and Ask.com answer things correctly?

Marketplace - American Public Media - Tue, 2014-05-13 07:47

There is a TV screen in Kartik Ramakrishnan's office that displays an endless loop of questions. He is the COO of Ask.com, which you may remember from the early '90s as the search engine Ask Jeeves. One question scrolling over his screen reads, “What causes hiccups?”

That, Ramakrishnan says, is a question everyone has either wondered about or been asked. Ask.com is hoping it can be the go-to place for the answer. We'll give you the answer about hiccups later. First though, some history.

In the early days of the web, Google crushed competitors in the search engine market and established itself as the entry point for the internet. Ramakrishnan talks ruefully about scars from Google's thorough lashing. After some soul-searching, Ask.com decided to refocus.

“We are the granddaddy of going to ask the world how to answer questions,” Ramakrishnan says. So the company decided it should re-brand itself as a question-and-answer site. Ask.com may be the granddaddy, but there are plenty of upstarts.

Social networks, search engines, and new apps are trying various strategies to answer your questions. At the same time, all of them have one big question to answer for themselves. If someone wants to know something, why shouldn't they just Google it? Ramakrishnan is quick to point out, “there is not one way in which you can actually come up with answers to peoples' questions.”

Google's search engine framework has limitations that are being exploited by a new wave of companies. For instance, with Google you can't use your phone to pose a question with a picture. You also can't ask for responses from experts or friends.

Venture capitalists think these approaches have the potential to make some money. The website Quora is a good example. It operates kind of like a social network. Users can post questions, write answers, and vote up responses they like. Venture capitalists recently poured an additional $80 million of investment into the site.

Quora has found an essentially free way to generate content. Like Wikipedia, it is all written by users, like Alon Amit. He says, “I can't stand seeing an answer or someone needing an answer that I have and not responding.” Quora encourages users to produce answers by acknowledging top writers and fostering social interactions.

Quora currently has no revenue stream, and it relies on the social network for its content. If that network falls apart, so does the site. Venture capitalist Josh Elman says an investor might take the risk with a company like this because they believe there is a, "fundamental behavior that is happening in the product that someone will pay for.”

Plus, there is a fallback plan. Even if Quora's content, data, or interactions cannot be leveraged somehow in the future, the company could always just put up advertising on the site.

Elman is putting his money where his mouth is—not in Quora, but in the company called Jelly. His firm, Greylock Partners, has invested in the new mobile question-and-answer app.

Jelly allows people to take a picture on their phone and use it to ask a question. Imagine, Elman says, someone has an emergency with a leaky pipe. The person snaps a picture of it, and asks what's wrong. A nearby plumber replies with a solution. Elman believes this kind of connection could one day generate revenue.“I think that there are just so many questions that aren't just easily answered by a three or four word search, because the answer isn't always on a website,” he says, “the answer might be in somebody's head.”

Quora and Jelly are taking two different approaches to answering questions, and in the end, they yield different results. Quora provides opinion and community, while on the other hand, Jelly provides solutions to local problems. While they both deal with questions, their users are seeking fundamentally different results. Ramakrishnan thinks that's the key to this whole business: understanding what users are really asking for. And that's no easy task.

Ramakrishna says over the years we have all become so “Googlized,” that we expect to prod the Internet with a few keywords and get results. He thinks of these keywords as under-formed questions that need to be fleshed out. Does the user want concise information? Opinion and community? Maybe all the person needs is a good local plumber. He says “our angle on this is, 'Lets do a better job at helping the user craft and formulate what those questions themselves might be.'”

Ask.com throws a wide net for answers. They give search results, peer-written responses, even content they pay to produce. But not everyone is pleased.Computer scientist Jerry Feldman is a particularly harsh critic. "The notion that either an automated system or some social networking system will be a reliable source of information about everything you want to know is very unlikely," he says. People aren't even that good at figuring out what other people want, Feldman argues, so it's an extremely difficult task for a computer.

But there is money to be made even without all the answers. Companies just need to figure out what it is their users want, and find some way to reliably deliver it.

By the way, Ask.com can tell you what causes hiccups. It's a lot of things: carbonated beverages, an irritated diaphragm, alcohol.

As for why we get them? Well, some things we still don't have a good answer for.

Is there a better way to find answers than 'Googling'?

Marketplace - American Public Media - Tue, 2014-05-13 07:47

There is a TV screen in Kartik Ramakrishnan's office that displays an endless loop of questions. He is the COO of Ask.com, which you may remember from the early '90s as the search engine Ask Jeeves. One question scrolling over his screen reads, “What causes hiccups?”

That, Ramakrishnan says, is a question everyone has either wondered about or been asked. Ask.com is hoping it can be the go-to place for the answer. We'll give you the answer about hiccups later. First though, some history.

In the early days of the web, Google crushed competitors in the search engine market and established itself as the entry point for the internet. Ramakrishnan talks ruefully about scars from Google's thorough lashing. After some soul-searching, Ask.com decided to refocus.

“We are the granddaddy of going to ask the world how to answer questions,” Ramakrishnan says. So the company decided it should re-brand itself as a question-and-answer site. Ask.com may be the granddaddy, but there are plenty of upstarts.

Social networks, search engines, and new apps are trying various strategies to answer your questions. At the same time, all of them have one big question to answer for themselves. If someone wants to know something, why shouldn't they just Google it? Ramakrishnan is quick to point out, “there is not one way in which you can actually come up with answers to peoples' questions.”

Google's search engine framework has limitations that are being exploited by a new wave of companies. For instance, with Google you can't use your phone to pose a question with a picture. You also can't ask for responses from experts or friends.

Venture capitalists think these approaches have the potential to make some money. The website Quora is a good example. It operates kind of like a social network. Users can post questions, write answers, and vote up responses they like. Venture capitalists recently poured an additional $80 million of investment into the site.

Quora has found an essentially free way to generate content. Like Wikipedia, it is all written by users, like Alon Amit. He says, “I can't stand seeing an answer or someone needing an answer that I have and not responding.” Quora encourages users to produce answers by acknowledging top writers and fostering social interactions.

Quora currently has no revenue stream, and it relies on the social network for its content. If that network falls apart, so does the site. Venture capitalist Josh Elman says an investor might take the risk with a company like this because they believe there is a, "fundamental behavior that is happening in the product that someone will pay for.”

Plus, there is a fallback plan. Even if Quora's content, data, or interactions cannot be leveraged somehow in the future, the company could always just put up advertising on the site.

Elman is putting his money where his mouth is—not in Quora, but in the company called Jelly. His firm, Greylock Partners, has invested in the new mobile question-and-answer app.

Jelly allows people to take a picture on their phone and use it to ask a question. Imagine, Elman says, someone has an emergency with a leaky pipe. The person snaps a picture of it, and asks what's wrong. A nearby plumber replies with a solution. Elman believes this kind of connection could one day generate revenue.“I think that there are just so many questions that aren't just easily answered by a three or four word search, because the answer isn't always on a website,” he says, “the answer might be in somebody's head.”

Quora and Jelly are taking two different approaches to answering questions, and in the end, they yield different results. Quora provides opinion and community, while on the other hand, Jelly provides solutions to local problems. While they both deal with questions, their users are seeking fundamentally different results. Ramakrishnan thinks that's the key to this whole business: understanding what users are really asking for. And that's no easy task.

Ramakrishna says over the years we have all become so “Googlized,” that we expect to prod the Internet with a few keywords and get results. He thinks of these keywords as under-formed questions that need to be fleshed out. Does the user want concise information? Opinion and community? Maybe all the person needs is a good local plumber. He says “our angle on this is, 'Lets do a better job at helping the user craft and formulate what those questions themselves might be.'”

Ask.com throws a wide net for answers. They give search results, peer-written responses, even content they pay to produce. But not everyone is pleased.Computer scientist Jerry Feldman is a particularly harsh critic. "The notion that either an automated system or some social networking system will be a reliable source of information about everything you want to know is very unlikely," he says. People aren't even that good at figuring out what other people want, Feldman argues, so it's an extremely difficult task for a computer.

But there is money to be made even without all the answers. Companies just need to figure out what it is their users want, and find some way to reliably deliver it.

By the way, Ask.com can tell you what causes hiccups. It's a lot of things: carbonated beverages, an irritated diaphragm, alcohol.

As for why we get them? Well, some things we still don't have a good answer for.

Hungary uprising: Minister jailed

BBC - Tue, 2014-05-13 07:42
A former Hungarian interior minister is found guilty of war crimes over the suppression of the October 1956 uprising against communist rule.

VIDEO: Garden helps injured servicemen

BBC - Tue, 2014-05-13 07:39
An innovative gardening therapy unit opens at Headley Court Military Rehabilitation Centre in Surrey to help injured servicemen recover their strength and mobility.

Turkey rebuffs Cyprus pay-out order

BBC - Tue, 2014-05-13 07:35
Turkey says it will not pay compensation to Greek Cypriots over the 1974 invasion following a European court ruling it says is unfair.

Employers May Start Paying You To Buy Health Insurance

NPR News - Tue, 2014-05-13 07:32

It costs a lot for companies to buy health insurance, so the idea of giving employees money to buy their own coverage has a lot of appeal. But it might end up being more expensive for workers.

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Mental tests for Pistorius requested

BBC - Tue, 2014-05-13 07:18
The prosecution in the trial of South African Olympic athlete Oscar Pistorius formally requests that he undergo a mental observation.

VIDEO: Alien designer HR Giger dies at 74

BBC - Tue, 2014-05-13 07:11
The Swiss artist, H.R. Giger, who designed the monster in the horror film "Alien", has died aged 74 after a fall.

Columbus's Santa Maria wreck 'found'

BBC - Tue, 2014-05-13 07:09
A US underwater investigator has said he believes he has found the wreck of the Santa Maria, the flagship of Christopher Columbus's expedition.

Texas Set For First Execution Since Oklahoma's Botched Attempt

NPR News - Tue, 2014-05-13 07:07

Defense attorneys for Robert Campbell want his execution delayed, but Texas says its single-drug execution method has been proven effective and efficient.

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Government pulls plug on solar farms

BBC - Tue, 2014-05-13 07:04
The government proposes to limit the subsidies paid to large scale solar farms and boost community schemes from next April.

Hall a 'calculating, predatory' man

BBC - Tue, 2014-05-13 07:01
Broadcaster Stuart Hall was a "calculating and predatory man" who raped and sexually assaulted two girls, a jury is told.

Tuesday's gossip column

BBC - Tue, 2014-05-13 07:00
Liverpool pursue Carvalho, Lukaku offered to Atletico Madrid, Man Utd want Hummels and Martins Indi, plus more.

VIDEO: Is the path to Nessie lined with gold?

BBC - Tue, 2014-05-13 06:59
Businesses in the Highlands are being encouraged to capitalise on the tourists drawn by legend of the Loch Ness monster.

PODCAST: The shoppers who never showed

Marketplace - American Public Media - Tue, 2014-05-13 06:50

Forecasters were expecting a spike in retail sales during April. The government said there was nothing of the kind. Retail sales last month rose just a tenth of a percent, with consumers proceeding cautiously, despite warmer weather. Taking out volatile spending on cars, gasoline and food, so-called "core" retail sales fell slightly. Not exactly a boom in the making.

Meanwhile, economic data from China covering April suggested across the board weakness in economic activity there -- from output to investment to consumption -- all missing the expectations of experts. These are leading to renewed calls for Beijing to ease up on its efforts to rein in its bubbly credit markets.  Marketplace regular Christopher Low, the chief economist at FTN Financial in New York is traveling in Hong Kong and joins us to discuss.

Representatives from Vallejo, California are visiting the White House Tuesday to talk about "participatory budgeting," a unique democratic process where residents propose and choose city-funded projects. Residents in this small San Francisco Bay Area city voted-in participatory budgeting after the city went through a bankruptcy in 2008. A small portion of the city's overall budget is allocated to the process, made available through a sales tax. This year, residents have $2.4 million to work with.

 

Israel's ex-PM jailed for six years

BBC - Tue, 2014-05-13 06:44
Former Israeli PM Ehud Olmert is sentenced to six years in prison for bribery in one of the biggest corruption scandals in the country's history.

Christopher Columbus Ship The Santa Maria May Have Been Found

NPR News - Tue, 2014-05-13 06:43

The ship sank in 1492 after hitting reefs off the Haitian coast. Undersea explorer Barry Clifford says he's working with Haiti's government to carry out an archaeological excavation of the wreck.

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Emotions stirred in 'divided Russia'

BBC - Tue, 2014-05-13 06:26
Powerful feelings of pride and patriotism are stirring in Russia

Legal complaint filed against GCHQ

BBC - Tue, 2014-05-13 06:18
Privacy campaigners are seeking to stop UK intelligence service GCHQ using "unlawful hacking" to help its surveillance efforts.

VIDEO: EPP 'top priority to create new Europe'

BBC - Tue, 2014-05-13 06:13
The top priority for the 4 Freedoms Party in European elections is to "create a new Europe", says leader Dirk Hazell.
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