The bomb went off during Christmas Mass at a church in the Dora neighborhood. Earlier, two bombs exploded at an outdoor market in a Christian neighborhood, killing 11. There was no immediate claim of responsibility for the attacks, but Iraq's Christian minority has often been targeted by al-Qaida and other insurgents.
This final note: Maybe one of the presents you ordered didn't make it to your house in time to put beneath the tree.
Well, UPS says some shipments were delayed this year. Why? "Heavy volume," the company says.
In other words, too many packages, people!
Last week, Big Brown delivered a 132 million packages. On Monday alone, it processed 7.5 million shipments.
So, a note to shoppers. Remember, all those promises made in the online world, about what'll get where by when, still have to be carried out in the real world.
For anyone who has been scrambling through the malls this week doing last-minute shopping, it may have been hard to tell, but retail activity has actually been a bit slow.
ShopperTrak reports that there were 21 percent fewer people shopping during the week that ended Sunday, compared to last year, and that sales were down 3 percent (not including online sales).
Part of the reason might be the calendar.
“I think this is one of the most stressful Christmas weeks,” says Golden Gate University consumer psychologist Kit Yarrow. "Because the days between Thanksgiving and Christmas are shorter, plus Christmas is falling on a Wednesday, so that means that people are in massive time-crunch.”
Yarrow says many Americans only get Christmas Day off as a holiday. Most employers don’t give the day after Christmas as a gift, and many employees can’t afford to take extra time as vacation, or don’t have the time accrued to take by year’s-end.
Yarrow points out — this happens about every seven years. “So it’s like the arrival of the locusts — not the best year in terms of both enjoyment of the holidays, and also productivity at work.”
Patty Edwards is experiencing this first-hand. She’ll be driving the crowded freeways around Seattle to spend Christmas at her step-daughter’s home, and then turning around to head home again. “As much as I love everyone in the family,” says Edwards, “I am dreading the fact that I have to get up the next morning and be at work because I have meetings.”
Edwards is managing director for investments and a consumer-economy expert at U.S. Bank. She says retailers dread the calendar this year, too.
“We know that the most ideal time for Christmas to land is on a Monday, because you have the entire weekend to shop, and then you can just relax and the retailers get what they want,” she says, adding that Christmas on Wednesday is the worst timing for retailers. That’s because people had to shop, and work, on Monday and Tuesday.
Although, Edwards also thinks the post-Christmas retail situation may be better this year compard to last. “Online sales for those folks who got gift cards will probably be higher on December 26, because it is a Thursday.” Edwards says just like on Cyber-Monday, people will be shopping from their desks, instead of working.
Next week will also be a productivity-mess at work, when New Years Day falls on a Wednesday.
At least on December 26, when people do go back to work or out sale-shopping, one stresser will be removed — the ubiquitous Christmas music at the mall.
A snow and ice storm contributed to the deaths of 14 people and knocked out power from Michigan to Maine and into Canada. One utility is calling it the worst Christmas week outage in its history. Repairs are underway as more snow is forecast for the affected areas.
Tracey Poston loves the ease and convenience of shopping online at her favorite stores like J. Crew and Ann Taylor. She also really likes being able to return what she doesn't want for free. Like many people who purchase shoes and clothing from online retailers, Poston is often unsure which size to order.
“I’ll tend to order in multiple sizes and see which one fits me best,” Poston says.
Whatever doesn’t work gets sent back. She even has a system for her fiance who hates shopping.
“What I’ll tend to do is order him five or six items, have him try them on at home, and then whatever he doesn’t like, I’ll take it back,” Poston said.
Dana Vickers Shelley turned to online shopping after moving to Alabama.
“I love the real-life shopping experience, but given where I live, I don’t have access to the kinds of stores and merchandise I really like,” says Shelley, who frequently finds herself returning shoes that don't fit.
Online shopping is becoming more like traditional shopping, with customers trying on multiple items, keeping only what they like, then shipping back the rest on the retailer's dime. Paul Argenti, a professor of corporate communications at Dartmouth’s Tuck School of Business, says, for e-retailers, frequent returns are a part of business.
“I don’t see how you can operate in a world where people can’t go through the different products and try them on,” Argenti said. “Unless there’s some new technology that allows us to really get the size and color right.”
Because they're absorbing the cost of the returns, retailers are keen to cut down on the number. Some are turning to customer data to determine what is being returned and why. Often, it’s a simple matter of size.
“There’s no consistency anymore in what a 2 is or what a 10.5 is,” said Bill Adler, CEO of True Fit Corp., which partners with retailers like Nordstrom and Macy's, and uses customer-created profiles to help predict which items will fit, and which won’t.
Retailers say data allows them to make a stronger pitch to potential customers, identifying who is a likely buyer and who is likely to buy, then return.
“Everybody returns stuff once in a while,” said Omer Artun, CEO of the software service AgilOne. What you’re trying to detect is someone that does this very often.” AgilOne allows retailers to track what customers are browsing on the website, what items they’re clicking on, what colors and styles they’ve explored, and what they’ve purchased.
Modcloth, an online retailer that sells clothes, shoes and accessories for women, lets customers to interact with one another, comparing how different sizes flatter their shapes, and consulting with a Modcloth stylist for advice on what works and what doesn’t.
Scott Casciato, Vice President of Service for Modcloth, says the company, which has a free return policy, views returns as an integral part of the retail experience. Sometimes, though, a high volume of returns on a particular product is evidence that it just doesn’t belong on the virtual shelves.
“If we’re just seeing a product that continues to be returned, and is not really a hit, yeah, we’ll make different buying decisions based on that, for sure,” Casciato says.
A generation after Mexico, Canada and the United States signed the North American Free Trade Agreement, cross-border business is flowing. Some Canadians were fearful of their southern neighbors, but Bombardier Aerospace, with plants now in the U.S. and Mexico, illustrates one way NAFTA changed business.
Author Christopher Reich is a master of what's called the "financial thriller": Books that focus on the economy and the financial markets as important characters. Reich's latest is "The Prince of Risk," where main character Bobby Astor, a successful hedge-fund manager, is the son of the chief executive of the New York Stock Exchange.
The Purchasing Managers Index (PMI) or the Gross Domestic Product (GDP) may not be the most exciting topic to read about, but you might change your mind when Astor's father is murdered -- along with the Treasury Secretary and Chairman of the Fed -- after Astor places a billion-dollar bet on the market.
On why Reich wrote the novel:
“I love this world of stratospheric high-finance where you know bets are not for millions, but for billions of dollars, and so much can hang in the balance on one decision on which way the market will turn.”
On what’s changed from when the Reich used to be a stock broker and the present age:
“When I first got my MBA and became a stock-broker and then worked in mergers and acquisitions, most of the trading was done or large portion by the simple consumer. Now it's really dominated, and I'm talking about trading on the New York Stock Exchange (NYSE), NASDAQ and exchanges all over the world by hedge-funds, private-equity firms and institutional investors. Us simple consumers who have hundred or two hundred shares of IBM, we're kind of on the side really just having to watch without much influence on which way the market is gonna go.”
On why the author modeled the novel after the 2008 Mumbai attacks in India:
“…five years ago 15 attackers, hardly trained at all with machine guns [and] poor cell phones, went in, landed by boat and basically paralyzed a sixteen-million person city, the city of Mumbai, brought it to an economic standstill for three days and sadly killed about 200 people, burned down a hotel. But it took only 16 people to wreak untold billions of dollars of economic havoc. And I explored this and say how can this happen in a city like New York … "The Prince of Risk" is looking at what might happen if a foreign government threw investments in our financial system in private-equity firms and hedge-funds was able to manipulate events to their advantage and it's very very scary. We are very vulnerable.”
There are optimists who believe the door is open for Congress to tackle immigration policy. The Senate has passed a bill, the House ... not so much, but when immigration is in the news, scam artists see an opportunity.
They'll tell immigrants they can help them get green cards -- even when these swindlers know full well many of their prospective "clients" aren't eligible.
When Karan moved from India to the United States 11 years ago, Karan could not believe his luck. A U.S. tech firm had sponsored him for a visa, and he was going to live in San Francisco.
But when he arrived, he got some unfortunate news. The company had folded -- and that meant Karan's H1B visa was no longer valid. "Because I was not working for the company, I was probably illegal from day one," Karan says.
For most of the next decade, Karan lived here illegally. He moved to New York and did odd jobs to get by, but what he wanted was a work permit so he could apply for other tech positions.
An acquaintance told Karan he knew someone who could help. "He told me, 'Oh, this guy is good and he can help you get these papers.'" Karan went to see the attorney recommended, Earl David, who promised Karan a work permit and a green card for $20,000.
The fact that David was demanding so much actually re-assured Karan. "That was the reason we fell for them," Karan says. "They were charging so much money we thought they were the right persons to go to."
Karan's confidence in David only grew after the lawyer got him a work permit, as promised.
Turns out, though, that the whole thing was a scam. David was filing phony documents with the authorities, and even creating shell companies that allegedly hired his immigrant clients.
After a while, Earl David stopped returning Karan's calls. And so Karan went to see another attorney, Allen Kaye. "I tried to warn him that even though he got a work permit the case was going to crash and burn," Kaye says.
Kaye was right. Karan received a letter telling him he was in deportation proceedings. "When we saw that letter it was like there was no ground beneath my feet. It was a weird feeling," Karan says.
Kaye helped Karan find an attorney who won him a temporary reprieve from deportation, but Karan's wife is now at risk of being thrown out of the country.
Kaye says that while immigration fraud is always a problem, it tends to peak when immigration reform is in the news -- like the effort in Congress to change immigration law for the first time in decades.
Nothing has passed yet, but that hasn't stopped frauds. Reid Trautz, who works at the American Immigration Lawyers Association, says scam artists target people who have low information but high hopes -- like immigrants.
The Federal Trade Commission operates a database where immigrants can report fraud. That's where Michael Waller works, the Bureau of Consumer Protection at the commission. He urges immigrants who have been victims to come forward.
"I can't emphasize enough that the most important thing people can do to help stop this fraud is to file complaints," Waller says. "Law enforcement needs those complaints in order to identify targets."
The problem is, the victims are mostly undocumented -- and as lawyer Allen Kaye points out, they're scared.
"They are afraid of what is going to happen to them," Kaye says. "Are they going to get deported, are they going to get turned in, are they going to get locked up?"
Authorities did eventually find enough people to testify against Earl David, but not until he scammed more than 25,000 immigrants. David pleaded guilty to fraud, and this spring he was sentenced to five years in prison.
In a short addressed televised on Britain's Channel 4, former NSA contractor Edward Snowden said, "A child born today will grow up with no conception of privacy at all."