National / International News

Sterling 'will not pay' NBA fine

BBC - Fri, 2014-05-16 07:16
Los Angeles Clippers owner Donald Sterling has said he will refuse to pay a $2.5m (£1.5m) fine from the league for racist comments, US media report.

Colombia rebels declare poll truce

BBC - Fri, 2014-05-16 07:10
Two rebel groups in Colombia, the Farc and the ELN, announce a unilateral truce with the government during the country's forthcoming elections.

Friday's gossip column

BBC - Fri, 2014-05-16 07:06
Berahino to Newcastle, Sagna set to join Manchester City and Kouyate interests Arsenal, plus more.

GM Will Pay $35 Million Fine Over Massive Safety Recall

NPR News - Fri, 2014-05-16 07:01

The much-criticized recall of more than 2 million vehicles for ignition-switch and air-bag problems has resulted in a record fine for the automaker, the Department of Transportation says.

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Turkish mine owner denies negligence

BBC - Fri, 2014-05-16 06:53
Turkish mine operator Soma Holding denies negligence in Tuesday's deadly mine collapse that killed at least 284 people.

Week in pictures: 10-16 May 2014

BBC - Fri, 2014-05-16 06:45
Some of the best news photos from around the world

Snobby salespeople sell more luxury goods

Marketplace - American Public Media - Fri, 2014-05-16 06:42

When Groucho Marx once said, "I don't want to belong to any club that will accept me as a member," he might've been talking about a recent study: “Should the Devil Sell Prada? Retail Rejection Increases Aspiring Consumers' Desire for the Brand. Customers are more likely to buy luxury goods from rude, snooty, or aloof salespeople.  

When it comes to high-end goods, we want what we can't have, and a salesperson with a bad attitude only adds to the air of exclusivity.  

Darren Dahl, professor of Marketing and Behavioural Science at the University of British Columbia's Sauder School of Business, co-authored the study and says that the outcomes were based on a number of factors.

“…[I]t only really works if you aspire to the brand. So, if it’s something that you want and you don’t have. For the consumers that are regular luxury shoppers, this effect doesn’t happen,” Dahl says.

Another factor in whether or not a customer is swayed by rude customer service is the salesperson’s appearance.

“[The effect] also doesn’t happen if the salesperson doesn’t match the brand. If someone is selling Prada or Burberry and they don’t look like they should be there themselves, you don’t get that effect. You only react if someone truly represents the brand,” Dahl says.

Scarcity and exclusivity are two major components of persuasion psychology, but Dahl says that there is more behind the findings.

“When you come into a store and salespeople give you a dirty look, or they ignore you, or they essentially make you feel like maybe you’re not in the right store, if you as a consumer really want that brand, it’s kind of  challenge. [That’s] the way people looked at it and said, ‘Hey, I can afford that and I’m going to show you’,” he says.   

In the end, Dahl says that good customer service is always the best way to go. 

For one, non-luxury stores see no benefit from having rude salespeople, as the study showed that customers were not more likely to buy goods from a store that isn’t considered aspirational or prestigious. 

Also according to the study, people who initially felt driven to purchase from the snobby salesperson had, what Dahl calls, a boomerang effect.

“In the moment, you react and take the challenge and say I’m going to buy that product. But after you get home [and} you’ve been thinking about the experience … it actually turns out that you dislike the brand and the experience much more than the average person,” he says. 

 Have you ever been treated poorly by a sales associate?  How did you react? Email us or Tweet at us @LiveMoney

'Trojan Horse' schools new heads plan

BBC - Fri, 2014-05-16 06:40
Super-heads could take control of clusters of schools in Birmingham, in response to the Trojan Horse allegations of extremism.

Trim the fat from your food budget

Marketplace - American Public Media - Fri, 2014-05-16 06:36

After you've divvied up your income between rent, mortgage, car payment and other big ticket items, what's the biggest expense in your budget?

If you're like most Americans, it's food.

Between grocery bills, restaurants, and the Monday morning coffee run, the cost of food can add up.

And food prices are steadily on the rise with meat, eggs and dairy taking the lead. Last year's devastating drought, coupled with a nasty virus in the nation's hog population all contributed to higher prices at the grocery store.

Kristin Wong, a personal finance writer with the Lifehacker blog 'Two Cents', stopped into the Marketplace Money studio to share a few tips about how to get our food spending under control.

Find protein that's cheap, not steep

With hamburgers and pork chops taking a bigger bite out of your grocery bill, Wong recommends giving less expensive forms of protein like tofu a second glance.

"Not everybody has the palate for tofu, but if you do it's a really good cost effective way you can eat."

Focus on in season produce

Stocking up on cheap, healthy staples like sweet potatoes, potatoes and lentils is another way to pad out your dinner plate.

"You can get a lot of produce that's on sale and in season and you can freeze it and use it when it's not in season," she says.

Plan ahead

But, Wong says, meal planning is where the real savings come in. She says a fellow blogger turned her on to a technique called the Inverted Pyramid Method that allows you to plan an entire weeks worth of meals around one or two big recipes.

"They'll plan out one or two really big meals then they'll plan the rest of their meals for the week based on the leftover ingredients from the one or two big meals," she says. "It's a cool strategy because you're avoiding food waste, which is what this all boils down to. That's the main thing you don't want to do when you're on a budget."

Mix and match

And if you're just not sure what to make with a hodge podge of leftover ingredients? That's where a website called Supercook comes in handy.

"You can put in whatever you have in your pantry and it will compile recipes for you. And you can even highlight the ingredient that you want to focus on, so if you have extra tofu you can highlight that and all these recipes will pop up with tofu as the main ingredient."

Swarm of bees surrounds shopfront

BBC - Fri, 2014-05-16 06:30
Trained beekeepers tackle a 5,000-strong swarm of honeybees surrounding a central London store.

Funeral held for stabbed teacher

BBC - Fri, 2014-05-16 06:10
The funeral of teacher Ann Maguire, who was stabbed to death in front of her pupils at a school in Leeds last month, is held in the city.

California Wildfires: Death Reported, More Evacuations Ordered

NPR News - Fri, 2014-05-16 05:47

Three large and still mostly uncontained fires have burned thousands of acres in San Diego County, according to local media.

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VIDEO: Prove you're not Conchita

BBC - Fri, 2014-05-16 05:43
Russians shave in protest over Eurovision winner Conchita

VIDEO: The Big Apple's big inequalities

BBC - Fri, 2014-05-16 05:33
Samira Hussein reports on the inequalities of income in New York and talks to the people trying to do their part to spread the wealth.

More Google 'forget' requests emerge

BBC - Fri, 2014-05-16 05:31
A man who tried to kill his family is among the latest to request removal of search results from Google.

'I've learned a lot from Michael Jackson'

BBC - Fri, 2014-05-16 05:30
Yohan Blake, the second fastest man in history, says Michael Jackson changed his life, and promises he can moonwalk

VIDEO: The story of the 1998 World Cup

BBC - Fri, 2014-05-16 05:28
BBC Sport looks back at the story of the 1998 World Cup.

Frank Skinner to star in Doctor Who

BBC - Fri, 2014-05-16 05:17
Comedian Frank Skinner takes a guest star role in the forthcoming series of Doctor Who.

Labour guru's Miliband tweet blunder

BBC - Fri, 2014-05-16 05:12
Labour's new election campaign adviser, David Axelrod, misspells Ed Miliband's name in a tweet praising the party, which also linked to a spoof account.

VIDEO: CPA: God is angry over gay marriage

BBC - Fri, 2014-05-16 05:10
The Christian People's Alliance leader says the coalition government is "not pursuing Christian politics".

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